Queen Virgin Online does not issue REFUNDS or EXCHANGES for any reason or circumstance. ALL SALES ARE FINAL!!!! Our orders are shipped out within 48 hours. Any orders placed on a holiday will be shipped out the next business day. All orders with standard shipping will incur a $15 shipping surcharge and should arrive within 3-5 business days. Express shipping is available for $25 and should arrive within 1-2 business days. We do not ship on Sundays or Federal Holidays